By using Vigilix's Total Support Manager Dave & Buster's internal help desk is able to proactively monitor the performance for the point of sale applications in their North American locations. Total Support Manager provides proactive monitoring and alerting for point of sale applications and the environment that it operates in allowing support technicians to quickly respond to issues that could impact financial transactions, compliancy issues or customer experience.
"POS system up time and performance is vital to our entertainment and dining establishments" says Jeff Weiss, Director of Store Systems. "Total Support Manager allows us to monitor, detect and resolve issues before they become a problem. Dave & Buster's is all about having a good time. Preventing POS system disruptions keeps everybody happy from our staff to our customers".
About Vigilix, LLC
Vigilix is the leading provider of monitoring and alerting software and remote support tools dedicated to the point-of-sale industry. As the Total POS Support Solution, Vigilix Total Support Manager (TSM)/ Virtual Technician provides real-time monitoring, alerting, and remote control through a single web based user console. Help Desk operators have real-time visibility into the exact condition of the point-of-sale systems from an enterprise level down to a specific location. Using the PCI compliant secure remote control option, Vigilix RC, technicians can respond to alerts quickly, thus preventing small issues from becoming big problems. Delivered as a software as a Service application, Vigilix does not require additional software licenses or hardware for deployment.
For more information visit www.vigilix.com, or contact the company at 866-576-2839 x 14.
About Dave & Buster's, Inc
Dave & Buster''s, Inc., is a leading operator of high volume entertainment/dining complexes. Celebrating over 26 years of operations, Dave & Buster''s was founded in 1982 and is one of the country''s premier entertainment/dining concepts in the United States and in Canada.
For more information visit www.daveandbusters.com